Infrastructure Administrator

Help shape the student and staff experience across our campuses as an Infrastructure Administrator at Box Hill Institute

Infrastructure Administrator plays a key role in supporting campus operations through high-quality customer service and administration. This role is the first point of contact for infrastructure-related enquiries and supports timetabling, room bookings, parking, finance processing and infrastructure systems. You will contribute to the maintenance of accurate records, effective space utilisation and responsive service delivery for students, staff and contractors.

Note: This is a 12-month fixed term full time opportunity

What You’ll Do

• Deliver responsive front-line customer service across multiple channels
• Coordinate and support timetabling, room bookings and event arrangements
• Manage high-volume requests, prioritising and resolving issues efficiently
• Support administrative processes including financial activities, invoices, purchase orders, records and compliance
• Maintain accurate records and compliance documentation to support operations
• Collaborate effectively with internal teams, contractors and stakeholders

About You

• Proven experience in a fast-paced administrative or service environment
• Great team player with strong customer service mindset and have an ability to handle high-volume enquiries
• Highly organised with the ability to prioritise, multitask and meet deadlines
• Confident communicator who can engage effectively with a range of stakeholders
• Detail-oriented with a focus on accuracy, compliance and record keeping
• Proactive problem-solver who takes ownership and drives outcomes
• Comfortable working across systems and adapting to new processes
• Sound understanding of workplace safety and compliance requirements

Qualifications / Requirements

• Relevant degree with work experience in timetabling coordination and administration, or an equivalent combination of qualifications and significant relevant experience

Why work with us?

At Box Hill Institute, we offer a supportive and rewarding work environment with benefits that are designed to help you thrive both professionally and personally:

• Flexible work arrangements 
• On-site parking
• Generous leave options such as Emergency response leave and up to 16 weeks paid Parental Leave
• Health & wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Financial perks like novated leasing and salary packaging
• Unique campus experiences to support student learning
• Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family

APPLY NOW

All applications must be submitted online and include a cover letter and current resume.

For specific enquiries relating to this position, please contact Nidhi Suri via nidhi.suri@boxhill.edu.au.

Applications close: 5:00pm, Monday 4^th May 2026

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people. We believe that child safety is everyone’s responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute’s Child Safety Policy and Procedures. All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute’s pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.